Shipping policy

  • Comprehensive Shipping Policy Template

At MORIX, we are committed to providing a seamless and reliable shopping experience from the moment you place your order to the time it arrives at your doorstep. Please review our shipping policy below to understand our processing times, delivery methods, and estimated timeframes.

Order Processing & Handling

  • All orders are typically processed and prepared for shipment within 1 to 3 business days (excluding weekends and major holidays) after payment verification is complete.

  • Once your order has been successfully dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment's progress in real time.

Shipping Rates & Delivery Estimates

  • Domestic and international shipping rates are dynamically calculated at checkout based on the delivery destination, package weight, and selected shipping tier.

  • Standard domestic delivery generally takes between 3 to 7 business days, while expedited shipping options are available at checkout for customers requiring faster delivery.

  • International shipping timeframes vary depending on customs clearance procedures and local postal services in the destination country, typically ranging from 7 to 21 business days.

Customs, Duties, and Taxes

  • For international orders, customers are solely responsible for any applicable import duties, customs tariffs, and local sales taxes imposed by the destination country's regulatory authorities.

  • MORIX is not responsible for any delays caused by customs inspection or clearance processes.

Lost, Damaged, or Delayed Shipments

  • While we partner with trusted global courier services to ensure timely delivery, unforeseen circumstances such as severe weather events, carrier disruptions, or high-volume seasonal spikes may occasionally cause delays.

  • If your package has not arrived within the estimated timeframe or has arrived damaged, please contact our customer support team immediately with your order number and photographic evidence of any damage so we can assist you with a resolution or claim process.